We understand that things come up, but when you forget to cancel or reschedule your appointment without giving notice, we miss the opportunity to fill that appointment time, your stylist looses income and clients on our waiting list miss the opportunity to receive services.
Our appointments reminders are sent via text and/or email, Immediately upon booking, 2 weeks before your appointment and are confirmable via text and/or email 48 hours in advance because we know how easy it is to forget an appointment you booked weeks or months ago. You will also receive a Same Day text two hours before your appointment as a last minute reminder. Every reminder has a link to view our cancellation policy.
We understand that emergencies do come up, but we reserve the right to charge the following fees if necessary*:
36 HOUR CANCELLATIONS
A Courtesy Fee of 25% of the reserved service amount will apply if you do not cancel or reschedule your appointment at least 36 hours prior to the day of your appointment. This fee "can be applied" to a future appointment within 10 days of original appointment.
SAME DAY CANCELLATIONS
A Courtesy Fee of 50% of the reserved service amount will apply if you cancel your appointment The Same Day. This FEE is NOT transferrable to any other appointment.
A Courtesy Fee of 100% If You "No Show" and Fail to Cancel At All. The 100% FEE is NOT transferable to any other appointment.
In addition any Service Booking over $100 will require a 50% deposit for new clients when scheduling.
We provide several ways to Contact us for Scheduling Changes, by Phone or Text at 561-683-8079, Email at: firstname.lastname@example.org or Instagram Messenger.
*Again please provide us 36 hours notice to any changes to appointments, reschedules or cancellations. Your STYLIST will appreciate this!
*In the event your stylist has an emergency or is sick on the same day scheduled day of your appointment we will provide you "the client" consideration of 50% credit of the service cost on your next visit on Christopher Stephens Hair Care Products, "IF" no other Stylist is available to perform your service! (This means we receive notice by the stylist the same day or 25% off the service in credit for Christopher Stephens Hair Care Products, if you are notified the day before).
Thank you for your understanding.
Christopher Stephens Salon